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FAQ

Frequently Asked Questions

How do I set an appointment for wound consultation?


You can set an appointment by messaging us on our Facebook page, sending a text to +639958518264, or by booking directly with us through our website.




Are your services really FREE?


YES. As long as you are a qualified member of PhilHealth, you will be eligible to receive benefits for your wound care at Hilom. If you are unsure of your membership status, send us a message that includes your full name, birthdate, contact number, and PhilHealth membership number and we will check your eligibility status for you.




What if I don't have PhilHealth or I am not eligible to receive benefits?


You have the option of paying directly for the treatment session. However, it may be quite expensive, that is why we encourage all who inquire to become qualified members of PhilHealth. You can message us and we will advise you on ways to become a member. Additionally, our mother clinic, Health Cube Medical Clinics, also accepts most, if not all, HMO's. Please click here to see if your HMO is accredited by Health Cube.




Do you accept walk-in patients?


We are strictly by appointment only as we have to first confirm your PhilHealth eligibility to receive benefits. It is also important that our wound specialist MD first determine that your wound is amenable to out-patient treatment.




Do you offer home services?


At the moment, we do not offer home services. We are currently exploring the option of offering this in the future. Send us a message if you need this service and we will get back to you once it is available.




Do I need to be admitted for the treatment session?


No, Hilom is an ambulatory, out-patient clinic. Patients arrive at the clnic, treatments are done, then the patient is sent home.




How many times can I avail of PhilHealth benefits for wound care?


In our experience with our patients, PhilHealth has allotted up to 30 treatment sessions for advanced wound care.




How many treatment sessions do I need to heal my wound?


It is impossible to accurately predict how many sessions will be needed to heal your wound. All wounds are different and not all wounds can be healed. A lot of factors have to be considered when dealing with chronic, non-healing wounds. Sometimes we can overcome these limiting factors and sometimes we cannot. What we can promise is that we will give your wound a better chance to heal at Hilom.




Is ultrasound assisted wound debridement painful?


While most of our patients can tolerate ultrasound assisted debridement, it can still be painful for others. For those patients we apply a topical anesthetic before starting debridement. See in this video to see how a typical ultrasound debridement session goes without any anesthesia.